Need help with a Gift Card
you sent or received?
Tell us the email address you used to send the Gift Card and we'll send you an email with a secure link to your details.
Why are we emailing this information?
For security reasons, we don't want to show your information to just anyone.
What kind of help can you get?
Help for cards you bought
- Track an order
- Resend an e-Gift Card
- Check order status
- View or print a receipt
Help for e-Gift Cards you got
- View the list of e-Gift Cards you have received
- Check card balance
- Have multiple gift cards? Combine balances into one card here.
Please contact customer support for more help.
Have a question? Check out our FAQs.
When will my recipient receive their Gift Card?
e-Gift Card: Your e-Gift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most e-Gift Cards are sent within an hour of the purchase transaction. For future delivery, e-Gift Cards are sent on the morning of the scheduled delivery date.
Plastic Gift Card: Delivery times are determined by the Shipping Method selection. Orders are generally shipped within 1-2 business days. Once your Gift Card is shipped, you will receive an email notification. For expedited shipping methods, you will also receive a tracking number, with which you may access the current shipping status of your gift.
Find the answers to many more common questions on our FAQ page.
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