Gift Card Terms and Conditions – Cashstar Hosted Site
- General Terms
Hotels.com gift cards are useable up to balance only for hotel bookings at hotels.com/gc. Not redeemable at hotel locations or if you choose the Pay at Hotel option online. Not redeemable for cash unless required by law. Not a credit or debit card. Not reloadable. Safeguard the card. It will not be replaced or replenished if lost, stolen or used without authorization. CARDCO CXXXIX, Inc. is the card issuer and sole obligor to card owner. CARDCO may delegate its issuer obligations to an assignee, without recourse. If delegated, the assignee, and not CARDCO, will be sole obligor to card owner. Card is distributed by Hotels.com. However, Hotels.com is not an obligor to card owner. Purchase, use or acceptance of card constitutes acceptance of these terms.
- Gift Card Purchase
Hotels.com Gift Cards are available for purchase at hotels.cashstar.com. No fees of any kind will be imposed on purchasers or recipients of Gift Cards.
Redeemable only at http://www.hotels.com/gc for prepaid bookings at eligible hotels. The Gift Card balance will be reduced by the amount of each purchase. If a purchase exceeds the balance, the difference must be paid with other payment method accepted by Hotels.com. Gift Cards cannot be used for; bookings paid for at the hotel, bookings made over the phone, package bookings (i.e. hotel + flight), bookings made through Group Travel Services or bookings made prior to receipt of the gift card.
You may not use a Gift Card to purchase other Gift Cards.
Gift Cards cannot be reloaded, resold, or transferred for value. Void if reloaded, resold, or transferred for value. Unused Gift Cards may not be transferred.
- Cash Redemption
Gift Card is not redeemable for cash, except where required by state law.
You may not return or cancel your Hotels.com Gift Card after it is received. Purchasers who wish to cancel a Gift Card purchase order prior to its delivery to a recipient should contact Customer Support.
- Lost or Stolen Gift Card / Risk of Loss
If you suspect that someone has copied or stolen your Gift Card, contact Customer Support immediately. Gift Cards will not be replaced if lost or stolen without proof of purchase. Gift Cards have cash value and should be safeguarded accordingly. Gift Cards are not registered, therefore, CashStar reserves the right to refuse to refund or replace a lost or stolen gift card, in its sole discretion.
- View Your Balance
Check your Gift Card balance through our Customer Support or call 1-888-999-4468.
- Our Policies
- Hotels.com Gift Card Customer Service
If you need assistance with any aspect of your purchase, ownership, or use of your Gift Card, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.
- Payment Methods
Hotels.com Gift Cards may be paid for with a valid VISA, MasterCard, Discover, American Express, or PayPal.
- Delivery Information and Requirements for Gift Card Purchasers
All orders of Gift Cards are subject to a process that compares purchaser information provided on the web site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your Gift Card order may be delayed until it can be corrected.
If you have concerns about your order, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.
We are not responsible for Gift Cards that are undeliverable or not received due to your failure to enter an accurate physical address or email address for the recipient. Please check to make sure the address of the recipient is correct and contact Customer Support if you suspect the recipient did not receive his/her Gift Card.
- Reasons for Failed Delivery of e-Gift Cards
e-Gift Cards are delivered via email. If you have confirmed the recipient's email address but the e-Gift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:
- Spam filter blocked email or routed it to a bulk/spam folder
- Recipient's firewall blocked the email
- Email inbox is over size limit
- Invalid email address
If you need further assistance, contact Customer Support. Please refer to your order number, or be ready to supply your email address.
- Personalized Messaging
If you wish to add a personal message to a Gift Card, simply type your message in the Message field during the purchase process.
Personal messages are limited in length to the space provided on the e-Gift Card, or to the space provided on the presentation carrier of a physical Gift Card.
There is no additional charge to include a personalized message.
We don't read every gift message, but if we do find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them. Thanks for your cooperation.
- Uploaded Images
You may upload your own image for display on an e-Gift Card. This feature is not available for physical Gift Cards at this time.
There is no additional charge to include your own image.
We reserve the right to replace inappropriate, offensive, or otherwise objectionable images.
We reserve the right to replace images that infringe upon trademark or copyright law.
The following image will appear as a replacement image:
- Limitation of Liability
CASHSTAR, ITS CLIENTS (INCLUDING HOTELS.COM), AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS OR THE PURCHASE OR USE THEREOF, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF A GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
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